Fixed odds betting is a fun activity to be enjoyed sensibly. It stops being fun as soon as it starts affecting your life in a negative way. Don’t spend more than you can afford and always stay within your means.
The options listed below are there to help you stay in control.
Maximum Daily Deposit Limit
You add your deposit limit at any time by going to your Player Account, choosing 'My Account' from the drop-down menu and editing your 'Deposit Limits' accordingly. Please note, the Daily Deposit time period is 00.00 - 24.00.
Temporary Account Suspension
Should you wish to take a break from Lottoland just go to your Player Account and choose 'My Account' from the drop-down menu. Under 'Account and Responsible Betting Status', click 'Edit' and select 'Self Exclusion'. Choose how long you would like to suspend access to your account for and press ‘Submit’. Your account will be automatically blocked for the selected period. To unblock the account after the selected period, you will be required to contact Customer Service to action this for you.
If you want to close your Lottoland please go to your Player Account and choose 'My Account' from the drop-down menu. Under 'Account and Responsible Betting Status', click 'Edit' and select the 'Close Account' option.
You will receive a confirmation e-mail following each of the three above actions being taken. If you do not receive this confirmation e-mail, please message us through Live Chat or at firstname.lastname@example.org and we will be happy to assist you further.
Please find more information on our responsible betting tools via the below link;
Visit https://responsiblegambling.org.za/ or www.gamblingtherapy.org/ for further advice and support on managing your betting.